SHIPPING AND RETURNS
**PLEASE NOTE: THESE ARE OUR AIMS DURING REGULAR BUSINESS CONDITIONS AND ARE SUBJECT TO CHANGE AS COVID-19 AFFECTS OUR OPERATIONS.
We aim to pick and pack all orders on the day they are placed. They are then dropped to Royal Mail's sorting office the following working day (please note: sorting offices are closed Wednesdays and Sundays). We use Royal Mail 48 Hour Tracked service to ship all UK parcels and Royal Mail Tracked & Signed service for International parcels.
We are still finding some orders are taking longer than the 48 hour Royal Mail aim, so please be patient if you haven't received your order as quickly as you expect. Please only contact us if your order has taken longer than 7 days as we are working with reduced staffing and our work load has increased.
If you have placed an order and mistakenly opted for collection but would like delivery, please use the link below to purchase shipping and contact us to let us know.
We hope you are happy with your purchase from our store, however if you are not, please see our returns policy below.
You have 14 days to return any unwanted items to us for a refund, exchange or credit. The items must be unworn, with all their original labels attached and in their packaging where applicable. Shoes boxes must be returned double boxed, we will not accept shoes returned where their own box is used for shipping.
Returns can be sent by post or by hand to our flagship store - address below:
10 HILL STREET
We can not accept any returns of the following products: cosmetics, grooming, underwear and swimwear.
The cost of returning items to us is your own, we recommend sending recorded and insured. Any original postage costs will not be refunded.
This does not affect your statutory rights.
For exchanges, please fill out the included form with what you want to exchange the item for and leave the rest to us. If you want to get in touch about any exchanges or credits, please do by calling us on 02089481383 or emailing email@example.com.