Christmas Shipping Information

Last day to place orders using Royal Mail Tracked 48 hour shipping - Wednesday 18th December.

Last day to place orders using Royal Mail Next Day delivery - Friday 20th December (before 3pm).

*Please note - Estimated shipping times commence from the day that items are dropped off to Royal Mail, not from day of purchase. While we strive to dispatch all orders on the day of purchase, this is not always possible during the Christmas rush.

General Shipping Information

• We ship all our items using Royal Mail 48 hour tracked delivery. A tracking number will be sent to all our customers once your parcel has been booked.
• Alternatively customers can choose the free 'pick up' option at checkout and collect orders from our Richmond stores.

CHRISTMAS RETURNS POLICY (2024)
DURING THE FESTIVE SEASON, ALL ONLINE PURCHASES MADE FROM FRIDAY 8TH NOVEMBER ONWARDS ARE SUBJECT TO AN EXTENDED RETURNS PERIOD OF UP TO 18 DAYS AFTER CHRISTMAS DAY.

THIS MEANS THE LAST DAY YOU CAN RETURN ITEMS PURCHASED BETWEEN 8TH NOVEMBER AND 25TH DECEMBER IS SUNDAY 12TH JANUARY 2025.

STANDARD COMPANY RETURNS POLICY

In-store purchases are granted 28 days for returns. Online purchases are granted 14 days for returns.

For IN-STORE purchases:

You can return any unwanted items to us by post or by hand to exchange for an alternative item or be issued a gift card to the value of your returned item(s).

If returning by post, please make sure you include your receipt details, including the name and email of the buyer, but most importantly the receipt number which can be found at the top of the receipt.

Once received, we can issue a gift voucher that can be used with us in-store. This voucher will be issued to the original purchaser by email. This email can then be forwarded on should you wish the credit to be used by someone else.

We cannot issue refunds on any in-store purchases at this time.

For ONLINE purchases:

Please feel free to send any unwanted items back to us at our Men’s shop address below where we will process your return in due course.

Make sure you fill out the returns form indicating if you would like an exchange, store credit or a refund applied to the original payment method.

You are also welcome to deliver the return to us by hand during our opening hours to either of our stores.

Return Address:

CURATED MAN
10 HILL STREET
RICHMOND
TW9 1TN

Please note: all returns are subject to our usual returns policy and must be returned in good condition and with all original tags/labels. We withhold the right to refuse the return of any goods returned to us in an unsalable condition.