Contact Us
Got a question about one of the casinos we cover, spotted something out of date, or just want to flag a suggestion? This page explains how to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busier periods.
What we can help with
- Questions about how we rate and rank casinos not on GAMSTOP
- Corrections — if a bonus, payment method or licence detail on a review looks out of date
- Feedback on your own experience with a listed brand, positive or negative
- General queries about how self-exclusion schemes and non-GAMSTOP sites work
- Requests to have a casino considered for review
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or make decisions about bonus terms — those matters sit with the individual casino's own support team, and each brand listed on our non GamStop casinos guide will have its own contact channel for exactly that.
If you're concerned about your own gambling, or thinking about excluding yourself from sites, our responsible gambling page has practical guidance and support options — it's a better starting point than an email to us for that kind of query.
Before you write in
A few quick checks that often save time on both sides:
- If your question is about how we choose and score casinos, our casino comparison guide explains the criteria we use — welcome offers, payment options, licensing and game range among them.
- If it's about who we are and how the site is run, see our About Us page.
- If it's a legal or usage question about the site itself, our Terms and Conditions cover that ground.
A note on what we do
Non Gamstop Casinos reviews and compares casinos operating outside the UK's GAMSTOP self-exclusion scheme, aimed at readers who are 18+ and want clear, independent information. We don't process any wagers or payments ourselves, so anything account-specific needs to go directly to the operator in question. Where our pages link out to a casino, that may earn the site commission — this never affects how brands are ranked or reviewed, and our contact inbox is separate from any commercial arrangement.
Response times and what happens next
Most enquiries get a reply within a few working days. If you've flagged an error on a review — a bonus amount, a spins count, a licensing detail — we'll check it against the operator's current terms and update the page if needed. For general feedback, we read everything even where we can't reply individually to every message.